At Xuberant Shop, we are dedicated to making sure you are happy with every purchase. Please review our policy below for clear guidelines on various situations.

Exchange or Change of Mind

If you want to exchange an item or change your mind about a purchase. You have 30 days from the delivery date.

• Procedure: Contact our customer support team at support@xuberant.shop to start the process.
• Return Shipping: You are responsible for return shipping costs.

Defective or Damaged Items

If you receive a defective or damaged item:

• Timeframe: Notify us within 7 days of receiving the product.
• Procedure: Contact our customer support team at support@xuberant.shop with clear pictures of the defect or damage.
• Return Shipping: Xuberant Shop will cover the return shipping costs.

Incorrect or Missing Item

If you receive the wrong item or an item is missing from your order:

• Timeframe: Notify us within 7 days of receiving the product.
• Procedure: Contact our customer support team at support@xuberant.shop, and we will fix the issue promptly.
• Return Shipping: Xuberant Shop will cover the return shipping costs.

Non-Delivery or Order Cancellation

If your order doesn’t arrive or you want to cancel it:

• Non-Delivery Timeframe: If your order hasn’t arrived within 30 days of the expected delivery date, contact us at support@xuberant.shop.
• Cancellation Timeframe: You can cancel your order within 24 hours of placing it.
• Procedure: Contact our customer support team to start the process.
• Refund Timeframe: Refunds will be processed within 5 business days of order cancellation.
• Return Shipping: If the order has already shipped, you are responsible for return shipping costs.

Refund Process

• Refunds will be issued to the original payment method.
• You will be notified via email once the refund is processed.
• The time it takes to receive the refund may vary depending on your bank or credit card company.

Return Window

• Customers have up to 30 days from the date of delivery to return items.
• After 30 days, we cannot accept returns.

Customer Priority

At Xuberant Shop, your satisfaction is our top priority. We will work diligently to address any concerns and provide clear communication throughout the returns and refunds process.

Contact Us

If you have any questions or need help with returns and refunds, please reach out to our customer support team at support@xuberant.shop. We are here to ensure your experience with Xuberant Shop is enjoyable and stress-free.

Customer Service Hours: Monday to Saturday: 9:00 am–5:00 pm (Eastern Time)

By placing an order with Xuberant Shop, you agree to comply with our Returns & Refunds Policy.